Frequently Asked Questions
Frequently Asked Questions
I bought tickets from a third party (resell website or in-person reseller). Are my tickets legitimate?
The F.M. Kirby Center Box Office and Ticketmaster.com are the only two official ticket outlets for our venue. Any tickets bought through a third party aren’t guaranteed entry and aren’t eligible for refunds or exchanges. The F.M. Kirby Center assumes no responsibility for the legitimacy of tickets purchased through a third party. Make sure you’re buying safely and responsibly.
Our Box Office cannot resolve any issues involving third-party sellers, such as lost tickets or bogus tickets.
You might come across social media posts that say the poster has excess tickets or bought tickets and can longer attend an event. These posts are usually illegitimate.
Here are some tips you can use to spot a potential scam:
- Check their profile and URL and search their username.
- Often, the name in the URL will be vastly different from the name on their profile.
- Their profile may also be very new or lack important details like a general geographic location. Their geographic location may also be quite far away. Why would someone in San Francisco have seats to a show in Wilkes-Barre, PA?
- Illegitimate ticket offers will often not say how many tickets they have or how much they want for them. They’ll tell you to “name your price” because they just want your money. Real people will tell you straight up because, if they truly can’t attend an event, they just want to recoup their money.
- A scam post may use unusual, unnatural, or vague language.
Remember: For your safety, always buy directly from the F.M. Kirby Center Box Office or Ticketmaster.com.
Tickets for events at the F.M. Kirby Center are final sale transactions and no refunds or exchanges are allowed.
If an event is postponed or canceled, please refer to the corresponding postponement/cancellation announcement for your options as a ticket holder.
Most shows feature a presale that’s available to F.M. Kirby Center members. Learn more on the membership page on the Kirby Center website. Members help support programs like our Young People’s Theater Series, an annual set of shows that provides thousands of school-aged children with enriching and educational experiences at the theater.
Unless otherwise noted, all events at our theater are considered all ages. However, please be aware of any content warnings displayed on event pages and use your own discretion when bringing children to an event. The F.M. Kirby Center is not responsible for incidental consumption of inappropriate content.
For most shows and events at the F.M. Kirby Center, guests aged two and above are required to have a ticket, unless otherwise stated. However, certain tours may have different age restrictions. For details regarding the age limit of a specific show, please contact the F.M. Kirby Box Office at 570-826-1100 during regular business hours.
Most of our main auditorium events feature assigned seating. In fact, that’s our default seating configuration. We do have some events that are general admission. GA events will be noted on the event page.
Most Chandelier Concert Series events are general admission with very limited seating options available.
You can visit the event page to learn more about any event that you’re interested in at the Kirby Center.
If you want an idea of where you’ll be sitting, check out our seating chart.
Seats on the right side of the theater have even numbers, while seats on the left have odd numbers. Seats in the center are sequential. Many theaters do this to make it easier for staff to find specific seats throughout the theater.
If the section on your ticket reads ORRC, ORR, MZZL, BLRC or BLR, that section has only even-numbered seats. So seats 102, 104, 106, and 108 would be sequential…
If the section on your ticket reads ORLC, ORL, MZZL, BLLC or BLL, that section only has odd-numbered seats, for example, seats 101, 103, 105, and 107.
Seats in the ORC or MZZC sections, which are in the center, go in order, as in, 101,102, 103, and 104.
Does the F.M. Kirby Center offer accessible seating? How can patrons with disabilities buy tickets? What accommodations are available on-site?
Accessible seating is available for patrons who use wheelchairs, as well as patrons with difficulty seeing or hearing. Please contact our box office to purchase accessible seating.
The brass doors farthest to the right are button-operated for accessibility. Accessible bathrooms are located on the left of the main lobby, next to the main bar. Please note that visitors can only access the building’s mezzanine and balcony sections by stair. If you’re a patron with a hearing disability and you’d like an interpreter present at an upcoming show, please contact us as soon as possible, and we’ll do our best to accommodate your request.
Will call purchases are available at the Kirby Center box office two hours before a performance. The buyer must be the one to pick up Will Call orders, and they’ll need to have a valid photo ID ready.
The Chandelier Concert Series presents smaller, more intimate performances that take place under our beautiful chandelier just outside the theater. These events are usually standing room, general admission engagements. However, limited seating or ticketed seating options are sometimes available. If you’re interested in a Chandelier Concert Series event, please visit the event’s page to learn more about your options.
Please have your tickets ready to scan as you enter the venue.
Anyone who bought tickets through the Kirby Center box office will have paper tickets.
If you’re using a digital ticket, we recommend moving your ticket to your phone’s wallet app. This will get you through the line faster, and you won’t have to rely on phone signals.
You can also access your tickets on the Ticketmaster app or the Ticketmaster website. If you’re holding tickets for multiple patrons, please have each ticket ready to scan.
Screenshots won’t register as valid tickets and will not get you in.
Doors open an hour-and-a-half before each main stage performance. Doors open an hour before each Chandelier Concert Series performance.
If someone transfers you a digital ticket through Ticketmaster, you can’t enter the F.M. Kirby Center with proof of transfer alone; you need to accept the ticket using your Ticketmaster account.
Here’s how you can do that:
- Open the email you received with the ticket transfer and accept the ticket.
- Sign into your account when your mobile browser opens.
- Choose to accept the tickets.
- The tickets should now be in your Ticketmaster account. You can access them here or in your Ticketmaster app. You can also transfer them to your smartphone’s digital wallet for easy access.
Bags smaller than 12” by 6” by 12” are allowed. The F.M. Kirby Center reserves the right to search any bag, clutch, or other accessory before allowing a patron to enter.
You can bring necessary medications with you for any event, but you will need proof of prescription, for example, medication in its original packaging with a prescription label and a matching valid photo ID. Illegal or controlled substances are not permitted.
No outside food or drinks are allowed, but you’re in luck; we offer a wide variety of drink and snack options.
No weapons are allowed under any circumstances.
We don’t offer coat check services. You should return all unwanted or prohibited items to your vehicle, if possible, or dispose of them before entry.
All of the Kirby Center’s bars and snack stands accept cash, credit, and debit cards.
Performers may have merchandise for sale and may not accept all payment methods. Please note, the F.M. Kirby Center doesn’t have an ATM.
You’re welcome to take photos and videos on your smart phone for your memories or for use on your personal social media pages. We love to see you having a great time at the Kirby Center! Please tag us!
Phone use inside the F.M. Kirby Center auditorium may be limited on a show-by-show basis, including a possible ban on phone photography and videos. Be mindful of any posted rules regarding photography. Patrons who don’t abide by these rules are subject to immediate removal from the theater.
Cameras with removable lenses aren’t permitted.
If you are a professional photographer and you would like to request a photo pass for an upcoming event at the F.M. Kirby Center, please contact Neil Prisco, Director of Marketing at email@example.com with your name, organization you represent, and show you would like to photograph.
Typically, there’s no re-entry after your ticket is scanned and you enter the Kirby Center.
In most cases, a smoking section will be created under the F.M. Kirby Center marquee after a performance begins. Smoking of any kind isn’t allowed inside the theater.
The closest public parking garage to the F.M. Kirby Center is located at 44 S. Main St., Wilkes-Barre, PA 18705. Metered parking is available throughout downtown Wilkes-Barre. Meters run Monday through Saturday from 8 a.m. to 6 p.m. Meter parking is $1 per hour. The F.M. Kirby Center doesn’t validate parking. For more information on parking, click here.
For more information on nearby hotels and lodging, click here.